This covers the repair (if possible) or replacement of all parts or the entire cooler if needed. The only exclusions are the filters, which are perishable. The warranty requires the customer to return their warranty card found in the user manual or register their unit online. Negligent operation will not be covered. Examples of negligent operation include using incorrect power sources, submerging the unit in water or running it through a washing machine or attempting to make modifications to the unit.
Please log in or create a new account and then click here to register your product now.
Send us a message on the contact us page if you have any further inquiries.
We offer a 30 day money back guarantee, no questions asked, for sales from our website. Beyond 30 days, we have a one year warranty on all parts for customers that register their unit by either mailing in the warranty card included with the user manual or by registering online. We will fix or replace your VITAFILTA, should there be any factory defects. Note that we will not replace filters which should be retained if a unit is returned.
If you are not completely satisfied with your cooler, you may return it to VITAFILTA within 30 days of purchase. The only thing you will be responsible for is return shipping costs. Please contact customer service 800-80FILTA prior to taking advantage of this Money Back Guarantee. Please have the cooler serial number available at the time of your call. The customer service representative will provide you with an Authorization To Return number. Unfortunately, returns cannot be accepted without an Authorization To Return number.
VITAFILTA does not offer a credit or exchange for filters bought other than unused filters bought with a cooler returned subject to the 30-day Money Back Guarantee.
Your credit will be processed within 5-7 business days.
In such circumstances you should first review the operating manual or call customer service on 800-80FILTA to try troubleshoot the problem. If it is determined that the item is defective, you will be provided with a shipping label to return the item for a replacement or full credit.