No returns or exchanges will be accepted without a Return Authorization Number. If returning a cooler, please have the cooler serial number available at the time of your call. We are available 5 days a week 9 a.m. – 5pm, EST at 800-80F-ILTA (800-803-4582).

COOLER RETURNS

Vitafilta.com cooler purchases carry a 30-day Money Back Guarantee. If you are not completely satisfied with your VitaFilta cooler, you may return it within 30 days of purchase. Please contact our Customer Service Department prior to taking advantage of the vitafilta.com Money Back Guarantee. Your credit will be processed within 5-7 business days after receipt of your return and will post to the credit card used to make the purchase.

EXCHANGES

If you need to exchange your VitaFilta cooler, please contact customer service to make arrangements.. Please keep your filter as we will not exchange or replace used filters.

REPLACEMENT FILTER RETURNS

Replacement filters are not eligible for return or exchange once packaging has been opened. If your replacement filter has not been opened and you wish to return it, the same policy applies as per our cooler return policy except that we will not require a serial number.

Product shipped to you from vitafilta.com as a gift may be returned* for a credit to the original form of payment or exchanged for product of equal value. Your credit will be processed within 5-7 business days after receipt of your return and will post to the credit card used to make the purchase.